Privacy Policy

Park & Walk is committed to protecting your privacy and the personal information we collect. This privacy policy outlines our practices concerning the collection, use, and protection of your data when you use our airport parking services.

We collect the following personal information to process your booking and ensure the security of our services:

• First Name
• Surname
• Email Address
• Vehicle Registration Number
• Mobile Number

This information is necessary to fulfill your booking, confirm your identity, and communicate important details about your parking reservation.

We use your personal information for the following purposes:

• To process and manage your parking reservation
• To communicate with you about your booking
• To ensure the security of our parking facilities
• To improve our services and customer experience
• To comply with legal obligations

We use Stripe, a secure third-party payment processor, to handle all financial transactions. We do not store your payment card details on our servers. By using our services, you agree to Stripe's Services Agreement, which can be found at https://stripe.com/gb/legal/ssa.

We do not share your personal information with third parties unless it is necessary for providing our services or required by law. When we do share data, we ensure that the third party is competent in handling and protecting your personal information.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Employee training on data protection and security practices

We retain your account information for 3 months following the end of your booking. However, we are legally obligated to keep completed booking information for at least 7 years for tax and accounting purposes.

Under data protection laws, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data (in certain circumstances)
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing of your data
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at dpo@parkandwalk.co.uk.

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We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our website. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer at dpo@parkandwalk.co.uk.

For general inquiries, you can reach us at contact@parkandwalk.co.uk.

If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Information Commissioner's Office (ICO). Visit their website at https://ico.org.uk/ for more information.